Taxi service complaint
If you hailed a taxi in Minneapolis and had a problem with the ride or driver, or if you think the driver is not licensed, report an issue.
What to do
For rides that started in Minneapolis
Contact 311 and report a taxi issue
Note our inspectors can investigate Minneapolis complaints only. If a taxi or ride-sharing company picked you up in another city, call or email that city’s Taxi Inspector. We list some common numbers below.
For airport-related complaints
For rides that started in Saint Paul
Tips for reporting
- Provide as much information as possible. Include the following:
- Company name
- Car number
- License plate number
- Date
- Time
- Driver ID
- Be specific about your complaint.
- Be sure to include your phone number, as the inspector may need to contact you.
- If you lost property, call the company.