For an emergency like flooding from a water main break

• Call the emergency number anytime, 24 hours a day.

For a sewer emergency

• Between 7 a.m. and 3:30 p.m., Monday to Friday, call Surface Water & Sewers.
• At all other times, call the emergency number.

For water service issues like leaks, low pressure, water outages

• You must provide an email address.
• We'll send you an email with a case number and expected completion date.

Report water service issue

For water billing issues or to have your service turned on or off

Contact Utility Billing

For a water quality issues like look, taste and smell of your water

Before you contact us

• Get answers about water quality in the City

If you still need to contact us

• You must provide an email address.
• We will: 
  • Send you an email with a case number and expected completion date
  • Review your request and decide if anything needs to be done
  • Hydrant flushing or other actions may be needed to resolve your issue

Report water quality issue