Schedule a water meter-reading appointment if

• You are moving or selling the property

  • Do this before you take your name off the property.

• You see the code “EST” under "Meter Readings" on your utility bill

  • EST means we are estimating how much water you are using and may mean:
    • Your meter has stopped working
    • The automatic meter reader broke
    • A service worker was not able to access your meter to read it

• You want to put a temporary stop on your water service.

  • You may do this if you are going to be away from your property for an extended period of time.

Making an appointment

You have two options

• Calling us — this is the fastest way
• Scheduling it online 

Appointment times

All appointments will be:

• Between 8 a.m. and 4 p.m.
• Monday through Friday

Process for scheduling online

• Log into your Utility Billing account
• Go to Service Requests and select one of the following options:
  • Disconnect Service — if you are moving outside of Minneapolis
  • Transfer of Service — if you are moving within Minneapolis
  • Request Meter Reading — for any other reason

Log in to your Utility Billing account (Premium Access) to schedule an appointment